Q: Can I cancel my reservation for free?

Unfortunately we can’t cancel the reservation for free. The costs of a cancellation can be found in our general conditions.

Question 1

I did not receive a confirmation e-mail, how is that possible?

Accepted Answer

There could be several reasons why you did not receive a confirmation email. The most common reasons are:

The payment has not been completed in full.

The e-mail address was entered incorrectly when registering.

Your e-mail provider blocks automatically generated e-mails.

The email has ended up in the ‘Junk email’ or ‘Spam’ folder.

Check these points first. Have you still not received an e-mail or do you doubt whether the registration was successful? Then contact us at info@ajaxcampsenclinics.nl. We can check the registration for you or send a new confirmation.

Question 2

I get an error message after paying. What should I do?

Accepted Answer

This can happen, for instance, when several people pay at the same time. Such an error message does not always mean that the payment has failed. Please check whether the amount has been debited from your account before you try to pay again.

Do you have doubts or did something go wrong? Please contact us at info@ajaxcampsenclinics.nl. This way we can avoid double payments or registrations.

Question 3

What are the payment options?

Accepted Answer

Ajax Camps & Clinics offers the possibility to pay on the website with iDEAL or Credit Card. If you are not able to pay with one of these options we kindly ask you to e-mail us on info@ajaxcampsenclinics.nl. Together we can search for an alternative payment method.

Question 4

Can I cancel my reservation for free?

Accepted Answer

Unfortunately we can&#8217;t cancel the reservation for free. The costs of a cancellation can be found in our general conditions.

Question 5

I want to register my child, but the Camp or Clinic I want is full. Can they be added to the waiting list?

Accepted Answer

Yes, for Camps & Clinics that are full, we operate a waiting list. This option appears automatically at the relevant Camp or Clinic when it is full. We will contact you as soon as a place becomes available.

Question 6

Can I register my child through an external company?

Accepted Answer

No, that is not possible. Ajax Camps & Clinics does not cooperate with external parties. Registration can only be done via this website or by mail to info@ajaxcampsenclinics.nl.

Question 7

Is it possible to enroll more than one child?

Accepted Answer

Yes, this is definitely possible! Please make sure that there is no big age or level difference between the children if you indicate that they would like to be placed together in one team.

Question 8

Can you join with a friend?

Accepted Answer

Yes, that is possible! Please provide the name of the friend during registration. We try to place the children in the same team, provided the age and level are comparable. Unfortunately, we cannot guarantee this 100%.

Question 9

Until when can I register my child?

Accepted Answer

Registration closes once the maximum number of participants has been reached or at the latest one week before the start of the Camp or Clinic. We encourage you to register your child as early as possible to avoid disappointment.

Question 10

When can I register for the Ajax Clinics in the autumn holidays?

Accepted Answer

Registration for the Ajax Clinics during the autumn break is now open! You can sign up now via our website.

Question 11

Can girls also participate in Ajax Camps & Clinics?

Accepted Answer

Yes, Ajax Camps & Clinics is for both boys and girls. During regular Camps and Clinics, boys and girls are mixed based on age and level. In addition, we organise special Girls Clinics several times a year. View the current offer via the Ajax Camps & Clinics website.

Question 12

My child is attending alone. How do you support them?

Accepted Answer

No worries! Many participants come alone. Our trainers ensure that every child quickly feels comfortable and part of the team. Having fun and playing football together is paramount.

Question 13

My child is enrolled but does not show up. What happens then?

Accepted Answer

If a participant does not attend without notice of cancellation, we will contact the parent/carer by phone on the number known to us. This way we check whether everything is in order and whether there may have been a misunderstanding or unexpected absence. We therefore always ask parents to inform us of any changes or absence as soon as possible.

Question 14

Is it required to be a member of a football club to participate?

Accepted Answer

No, you do not have to be a member of a football club to take part in Ajax Camps & Clinics. Ajax Camps & Clinics is open to all children who enjoy football, regardless of whether they play at a club or not.

Question 15

What&#8217;s the skill-level of the participants?

Accepted Answer

The football level of the participants is very diverse. Both selection players and recreational players take part. Everyone, regardless of level, can take part in the Ajax Camps & Clinics. Because the groups are divided by age and level, everyone can improve.

Question 16

How many kids can participate?

Accepted Answer

We apply a guideline of a maximum of 72 children per field. Depending on the accommodation, a multiple of 72 children can participate.

Question 17

Can goalkeepers also participate in the Ajax Camps & Clinics?

Accepted Answer

Sure! We organise special Ajax Keepers Camps & Clinics for children aged 6 and up. Keepers receive training in separate groups under the guidance of experienced goalkeeper trainers. View the offer on the website.

Question 18

Can children with a disability participate in the Ajax Camps & Clinics?

Accepted Answer

Currently, the regular Ajax Camps & Clinics are unfortunately not yet set up for participation by children with mental and/or physical disabilities.

Ajax has a long-term cooperation with Only Friends where great sports activities are organised for children with disabilities. In addition, Ajax also organises many other fun activities for children with disabilities through the Ajax Foundation. For more information, please visit this webpage.

Question 19

As a parent, can you watch all day during a Camp or Clinic?

Accepted Answer

During the Ajax Camps & Clinics, parents/carers are welcome to watch in the morning until 11:00. After that, we kindly ask them to leave the grounds so that the children can train optimally in a low-pressure and sporting environment. From 14:45, parents/carers are welcome again to attend the end of the day.

Please note:For multi-day Camps, the training day on Wednesday is shorter and ends at 12:30 pm. Parents/carers are welcome to attend the full training on this day.

Question 20

How and when will I receive my pre-ordered products?

Accepted Answer

All additional ordered products will be ready for you upon arrival at your Ajax Camp or Clinic. So you can go straight onto the field in your new Ajax Camps & Clinics clothes!

Question 21

I provided the wrong size for the shirt, trousers, or stockings when I registered. What should I do now?

Accepted Answer

Please notify us as soon as possible at info@ajaxcampsenclinics.nl. If you report this no later than one week before the start of the Camp or Clinic, we can still adjust the size while stocks last.

Question 22

Is it possible to exchange or return Ajax Camps & Clinics clothes?

Accepted Answer

In the unlikely event that the clothes are not to your liking, please contact us at info@ajaxcampsenclinics.nl. If the desired item is still in stock, it can be exchanged. Shipping and return costs are for the buyer, unless otherwise stated.

Question 23

Find out during your Camp or Clinic that the clothes don&#8217;t fit?

Accepted Answer

Then it is possible to exchange on location, provided the clothes are unworn and the right size is still in stock. Should exchange on location not be possible, the clothes can be handed in to the trainer. Afterwards, please contact customer service via info@ajaxcampsenclinics.nl. This way you avoid extra return costs and we can handle the exchange process faster.

Question 24

Who provides training to the participants?

Accepted Answer

The training sessions are provided by passionate and experienced Ajax Camps & Clinics trainers. They are specially trained to train according to the Ajax vision and know how to motivate children and make them play better football.

Question 25

What happens in bad weather?

Accepted Answer

In principle, training sessions always go on, even when it rains. In extreme weather conditions (such as thunderstorms or heat), we follow a modified programme or temporarily interrupt the activity. The safety of participants is always paramount.

Question 26

Do the Ajax Camps include an overnight stay?

Accepted Answer

No, the Ajax Camps do not include an overnight stay.

Question 27

Will Ajax players be present?

Accepted Answer

No, Ajax players are not present during the Camps and Clinics.

Question 28

Are there scouts present during the Ajax Camps & Clinics?

Accepted Answer

No, no Ajax scouts are present during the Ajax Camps & Clinics. We are not part of the official youth academy, but offer children the chance to train in the style of Ajax in a fun, educational way.

Question 29

What is the training method based on?

Accepted Answer

The training sessions are based on the methodology of Ajax youth training. The training forms are playful and technical, and are adapted to the age and level of the participants. In this way, everyone receives tailor-made training.

Question 30

How big are the training groups?

Accepted Answer

Participants train in small groups of 8 to 14 players. As a result, there is plenty of personal attention and room for development.

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